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Case study

Automating the busywork: Power Automate flows that gave a team its time back

We mapped how data actually moved through the business, then built Power Automate flows and custom apps to strip out repetitive admin and duplicate data entry — freeing the team up and speeding responses.

At a glance
Data flow mapped end-to-end Power Automate flows built Custom apps & import routines Duplicate work removed
A growing business
The challenge

Where they started

The team was losing hours to repetitive manual tasks — sorting, printing, moving and filing emails by hand, and re-keying the same information into more than one place. It was slow, easy to get wrong, and it scaled badly as the business grew.

What we did

The migration, step by step

Mapped the flow of data

We started by looking at how information actually moves through the business, to find where time was being lost and work duplicated.

Power Automate flows

Built automated flows to handle emails end-to-end — sorting, printing, moving and filing them, and creating folders automatically.

Custom apps & programs

Developed applications and import routines so data is entered once and reused, instead of being re-keyed in several places.

Removed duplicate work

Cut out the repetitive, manual steps that were eating into the team’s day.

The result

What the business got

  • Hours of repetitive email and admin now handled automatically.
  • Data entered once and reused — no more duplicated work or re-keying.
  • Faster response times for the team and their customers.
  • Fewer manual errors, and a setup that scales as the business grows.
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